Thank you for your interest in our gift items! If you have questions that are not answered on our site or are unhappy with our products or services, please give us a chance to correct the problem! Email us at email@example.com.
Q: I have a problem with my candle / my candle won't stay lit. What do I do?
- Call 800-827-2231 to contact Virginia Gift Brands, the company that makes the candles. (We are a retailer of the candles but we DO NOT make them.)
- If you DID purchase the candle from this website (TheWoodsGifts.com) and if your candle is less than 25% burned through, follow the procedures below to return the candle to us, enclosing a note to describe what the candle is doing (or not doing, as the case may be). We will send you a new candle of the same type if it is in stock. If your candle is not in stock we will send you another candle of your choice. This option is ONLY for those customers who ordered from this website and return their gift receipt with the candle.
Any items you purchase may be returned when accompanied by the original receipt. If the items are received by us in like-new condition, you will be credited for the price of the item (less any discount). Halloween and Christmas returns limited to 30 days after the holiday. For any items returned without a receipt we will issue a Store Credit (or Gift Certificate, if you prefer) and send it to your choice of your Billing or Shipping Address.
Write "RETURN" on the outside of the box and ship any items you'd like to return to:
15825 95th Ave N,
Maple Grove, MN 55369-4473.
Q: I never received a tracking number for my package.
A: Sometimes our emails are never received because our software's emails appear to be spam. After you log in, go to the "My Orders" part of the "My Account" page:
From there you should be able to click on your order and see the details of it, including the tracking information.
If you can't find your order information email our Shipping Department at firstname.lastname@example.org with your order number or the name your order was placed under and we'll email you the tracking information directly.
Q: How do I see my shipping cost?
A: To see your actual shipping charges via Federal Express, use the shipping quote available in your shopping carts. Most purchases over $75 will be shipped for free.
Q: Why are there two sets of prices?
A: The higher, crossed-out price is what we charge for the item in our physical stores (located in Minnesota). That is the price you would pay if you visited one of those stores in person. For web orders we occasionally offer a discount on those prices, which shows as a lower price. If there are two prices showing, the lower price will be the one that shows for items in your shopping cart.
Q: How do I know if you have the items I want is in-stock?
A: Items that are completely out of stock will say "Out of Stock" on the product details page. However, you can click "Sign up to get notified when this product is back in stock." on the pop-up detail page for out of stock items.
If we do not have the quantity you would like to order in stock, you will see this message when you try to put it in the shopping cart:
- The requested quantity for "ITEM YOU WANT TO PURCHASE" is not available.
If the item IS in stock, you will be able to put it in the shopping cart.
Occasionally we make items available for pre-order, such as Willow Tree Collectibles that come out as specific times each year. We will clearly label those items with a "PRE-ORDER ONLY" label and with an estimated ship date.
Q: Can I use a Visa Gift Card (Or MasterCard Gift Card, or American Express Gift Card) on your website?
A: Gift Cards purchased from the major credit card companies do not have billing addresses associated with them, so they will not work correctly in our online software's address verification system. We can take an order by phone with these cards, however, at 888-838-4067, Monday through Friday, 9 am - 5 pm Central Time.
Q: There is an item in your store that I would like to order online but I don't see it. Why is that?
A: We carry many seasonal items in our three stores in Minnesota that would take a very long time to put online, but would only be available for sale for one season. We plan to continue to add new items to our site so your favorite items may show up here eventually, but you can speed the process by sending us an email at the address above or calling us at our toll-free number listed below.
Q: Do you still carry kaleidoscopes in your stores?
A: While we still have a few scopes that we carry at holiday time, your best bet for buying quality kaleidoscopes today is Kaleido.com.
Q: How do I receive free shipping?
A: You are eligible for free shipping when you add at least $79 worth of products to your shopping cart. Some larger items are not eligible for this discount, such as the Garden Stone Animals. The discount will automatically be added to the shipping drop-down list when the above conditions are met.